Returns and Exchanges Within 30 Days
Contact Herrera Jewelers within 30 days after delivery to request a return or exchange. We accept requests for eligible items if you change your mind or need a different available size or style. Please also contact us if an item arrives damaged, defective or different from what you ordered—for example, a ring with a damaged setting or a watch that does not function on arrival.
Eligibility and Item Condition
For a change-of-mind return or exchange, items must be unworn, unused and in their original condition, with any tags, accessories and original packaging included. Please provide your order number or other proof of purchase. Items damaged through wear, alteration or misuse after delivery are not eligible for a change-of-mind return. These conditions do not limit remedies available under applicable law for damaged, defective or incorrectly supplied items.
How to Return an Item
- Email info@herrerajewelerss.com within 30 days of delivery with your order number, the item and the reason for your request. For a damaged, defective or incorrect item, include clear photographs where possible.
- We will review your request and send return instructions. Pack the item securely with its accessories and proof of purchase; include your order number in the package.
- Send the return to Herrera Jewelers, 1119 Fulton Mall, Fresno, CA 93721, United States. Keep your tracking information until the return is received.
- We will inspect the item and notify you of the outcome after it arrives.
How to Exchange an Item
Contact us within 30 days of delivery with your order number, the item you wish to exchange and the desired replacement. We will confirm eligibility, availability and any price difference and provide return instructions. Send the original item securely to Herrera Jewelers, 1119 Fulton Mall, Fresno, CA 93721. After receipt and inspection, we will arrange the replacement if available; if it is unavailable, we will discuss an alternative or refund with you.
Return and Exchange Shipping Costs
For a damaged, defective or incorrectly supplied item, Herrera Jewelers covers reasonable return shipping and the cost of sending an approved replacement. For a change of mind, a different size or another personal preference, the customer pays the return shipping cost. Contact us before sending an item so we can provide the applicable instructions.
Refunds
After we receive and inspect your return, we will notify you whether it is approved. Approved refunds are processed within 5 business days to the original payment method. After processing, your bank or card issuer may take another 5–10 business days to post the refund; actual timing varies by provider. If the refund has not appeared after that period, please contact your payment provider and then us.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately with your order number. Orders canceled before shipment receive a full refund with no additional handling fee. Once an order has shipped, cancellation is no longer available and the return and refund process applies.
Contact Us
Store Name: Herrera Jewelers
Address: 1119 Fulton Mall, Fresno, CA 93721
Phone: +15594852458
Email: info@herrerajewelerss.com
Opening Hours:
Monday: 9 AM–5:30 PM
Tuesday: Closed
Wednesday (Veterans Day): 9 AM–5:30 PM Hours might differ
Thursday to Friday: 9 AM–5:30 PM
Saturday to Sunday: 9 AM–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.